The agreement and precedence
This Master Subscription Agreement (the "Agreement") governs your agency's use of Luxota OS and its products. It applies together with your Order Form, the Product Terms for each product you activate, and Luxota's commercial policies.
Where these documents differ, the following order of precedence applies: first your Order Form, then the relevant Product Terms, then commercial policies, and finally this Master Subscription Agreement. Signed agreements and invoices define the binding commercial details.
Definitions
- Customer / you — the travel business that orders and uses the products.
- Luxota / we — Luxota Technologies Group, the provider of Luxota OS.
- Order Form — the document recording the products, fees, and term you agree to.
- Products — Live Portal Preview, ShareHub White Label, Luxota Full OTA, and related features you activate.
- Trustee — Luxota's financial control layer that holds your Platform Wallet and Settlement Wallet.
- ShareHub supply — travel services distributed by Luxota or its appointed representative under the approved model.
Who can enter this agreement
Luxota provides its products only to legally registered travel or tourism businesses. To enter this Agreement you must hold a valid trade licence or legal activity licence for travel or tourism, and have authority to bind your business.
You are responsible for keeping your licence and registration valid for as long as you use the products.
Access and licence to the platform
For each product on your Order Form, Luxota grants your agency a non-exclusive, non-transferable right to access and use that product during the term, subject to this Agreement and the relevant Product Terms.
Luxota OS is an operating system for travel agencies. It is not a travel supplier, and access to it is not a promise of sales, profit, customer traffic, supplier approval, or inventory availability.
Role of each party
Luxota provides the platform and the agreed products. Your agency sells travel services to its own travelers under its own brand and licence, sets its own prices, and is responsible for fulfilling those bookings.
Luxota is not a party to the contracts between your agency and its travelers, and is not the merchant or travel provider for those sales. Where you use Luxota-provided ShareHub supply or connected suppliers, the applicable Product Terms govern that supply.
Your responsibilities
- Maintaining your own travel or tourism licence, supplier contracts, and operational capability
- Serving your own customers, including bookings, changes, refunds, and support
- The accuracy and legality of the content, prices, and services you publish
- Keeping your account credentials secure and your account information accurate
- Using the products lawfully and within the Acceptable Use Policy and Product Terms
These responsibilities remain with your agency and are not transferred to Luxota.
Fees, wallets and payment
Fees are set out in your Order Form and the relevant Product Terms, charged in US Dollars, plus VAT where applicable as described in the VAT & Tax Policy.
Luxota operates on a prepaid model managed through Trustee. Platform-related charges are taken from your Platform Wallet, and inter-agency service settlement runs through your Settlement Wallet; the two cannot be used interchangeably. If the relevant wallet does not hold enough balance, the related operation or issuance cannot be completed. Billing detail is in the Billing & Payment Terms.
Suspension and insufficient balance
Luxota may suspend or limit access to a product where there is non-payment or insufficient wallet balance, a breach of this Agreement or the Product Terms, a legal or security risk, or a loss of eligibility such as an expired licence.
Where practical, Luxota will aim to give notice and an opportunity to resolve the issue, except where immediate action is needed to protect the platform, suppliers, or other users.
Intellectual property and your content
Luxota and its licensors own all rights in the Luxota OS platform, software, and documentation. Nothing in this Agreement transfers that ownership to you.
You keep ownership of your brand, your content, and your customer data. You grant Luxota the rights needed to host and process them for the purpose of providing the products.
Data protection and privacy
Each party complies with the data protection laws that apply to it. Where Luxota processes personal data on your behalf, it does so under the Data Processing Addendum. How Luxota handles personal data is described in the Privacy Policy.
Confidentiality
Each party may receive confidential information from the other. Each party will protect the other's confidential information and use it only to perform this Agreement, except where disclosure is required by law.
Warranties and disclaimers
Luxota provides its products with reasonable skill and care. To the extent permitted by law, the products are otherwise provided "as is", and Luxota does not warrant that they will be uninterrupted or error-free.
Luxota does not guarantee sales, profit, customer traffic, supplier approval, inventory availability, or that any agency can operate as a full OTA. Supplier and payment gateway activations depend on feasibility, credentials, and approval, and are not guaranteed.
Liability and indemnity
To the extent permitted by law, neither party is liable for indirect or consequential loss, or for lost profits, revenue, or goodwill. Luxota's total liability under this Agreement is limited as set out in the Order Form or signed agreement.
You will indemnify Luxota against claims arising from your sales to travelers, your content, your use of the products, or your breach of law, licence, or this Agreement.
Term, termination and refunds
The term is set out in your Order Form. Either party may terminate on written notice as provided in this Agreement; the standard arrangement is 3 months' notice, followed by up to 1 month for final settlement and balance release — up to 4 months in total.
On termination, access to the products ends and remaining wallet balances are refundable according to the contract timeline, subject to settlement review. Refundable does not mean immediately refundable. Refund and release detail is in the Refunds & Renewals Policy.
General terms
This Agreement is governed by the laws of the United Arab Emirates, unless your signed agreement states otherwise.
Luxota may publish an updated version of this Agreement at a new dated address; the version that applies to you is the one in effect when you order or renew, unless you accept a newer one. Notices are given as set out in the Legal Contact page. You may not assign this Agreement without Luxota's consent. If any term is unenforceable, the rest remains in effect. Together with the Order Form, Product Terms, and policies, this Agreement is the entire agreement between the parties.